W.Va Health Center

DP - Case Study

A West Virginia Health Center Discusses Implementing Electronic Health Records

Martinsburg, WV – Spring 2012
About Shenandoah Community Health Center

The Shenandoah Community Health Center (SCHC) in Martinsburg, WV, is a federally qualified health center with about 30,000 patients that averages 129,000 visits per year, and has been working on implementing electronic health records and achieving meaningful use. It is also a Level 1 NCQA Certified Medical Home and Joint Commission Accredited. SCHC delivers care through internal medicine, family practice, pediatrics, obstetrics, gynecology, and midwifery services. SCHC began implementing an electronic health record (EHR) system, NextGen, in 2005, and has made several upgrades to the system.
Working with the West Virginia REC (WVRHITEC) External Links Disclaimer

The West Virginia Medical Institute (WVMI), the statewide REC, has worked with SCHC to share its more than five years of experience in EHR implementation and utilization with other practices around the state. SCHC is considered by WVMI to be a “super-user” for NextGen EHR systems. WVMI has made arrangements so …

Read more about this case study at: HealthIT.gov

 Questions

1.  What are the benefits of having a physician champion during the implementation of an EHR system?

2.  Scribes were assigned to each provider to ensure quality data entry.  What do you think the qualifications of these scribes should be?

3.  Staff training was conducted about three weeks prior to EHR implementation.  Do you think that this was an appropriate time period for the training?  Why?  What are the advantages and disadvantages of this time period?

4.  As one of the “next steps”, SCHC would like to “enhance its EHR system to be able to recognize providers’ practice patterns”.  What kind of historic practice patterns do you think are being referred to in this goal?